According to the Expectancy Theory, Rewarded Behavior Is Likely to Be

question 4

True/False

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Recognize the role of adequate explanations in reducing negative employee reactions.

Define and identify congruence in communication.

Understand the impact of communication media and systems on information sharing and secrecy.

Comprehend how feedback enhances organizational communication.

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Definitions:

Merchandise

Goods that are purchased for the purpose of being sold to customers in the retail environment.

Warranty Expense

A cost incurred by a company to repair or replace products during a specified period under warranty coverage.

Warranty Service

A promise from the seller or manufacturer to repair or replace defective products within a specified time period at no additional cost to the buyer.

Estimated Warranty Expense

An accounting provision representing the anticipated cost of honoring product warranties, calculated based on historical warranty data and sales forecasts.