Creating a Web Site So That Customers Can Search for Information

question 74

Multiple Choice

Creating a Web site so that customers can search for information instead of calling the company's offices and speaking to a customer-service representative is an e-business strategy designed to increase profit by

• A) reducing revenues.
• B) reducing expenses.
• C) creating a new revenue stream.
• D) increasing revenues.
• E) creating more assets.

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Definitions:

SQ3R Study Method

A study technique consisting of five steps: Survey, Question, Read, Recite, and Review, designed to enhance comprehension and retention of written information.

Retrieving Information

The process of recalling or retrieving previously learned information from memory.

Massed Practice

A learning method involving studying material intensely over a short period of time without taking breaks.

Deceptions

Acts of making someone believe something that is not true, often for personal gain or advantage.