M&B Bank Ken Is a Senior Manager at M&B Bank. Initially, He

question 71

Multiple Choice

M&B Bank
Ken is a senior manager at M&B Bank. Initially, he started as a front counter worker and slowly progressed up the career ladder. In his role as a senior manager, Ken is keeping a keen eye on the industry, the Federal Reserve System, and the bank's competitors. Ken's previous boss did not do that well, and as a result the bank had suffered.
Several employees have pointed out that many businesses are not aware of the procedures for or a systematic way to evaluate the creditworthiness of their customers, collect past-due payments from customers, and protect their businesses from such losses. Based on feedback from several employees, M&B has decided to offer credit-counseling workshops for individuals and small businesses.
-Refer to M&B Bank. As Ken keeps an eye on the industry, he notices many changes. Which of the following is not a change that Ken would have noticed or obtained information about?

• A) Importance of customer service
• B) Consolidation and mergers
• C) Increased competition from nonbank competitors
• D) Growth in online banking
• E) Decrease in the use of credit cards and debit cards

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Definitions:

Confirmation Bias

The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses.

Self-fulfilling Prophecy

A belief or expectation that influences behaviors in a way that causes that belief to become true.

Learned Helplessness

A condition resulting from a person or animal learning that their actions have no effect on the environment, leading to a lack of motivation or depression.

Stereotype Threat

The risk of conforming negatively to a stereotype about one's group, which can diminish performance in affected individuals.