When Case Managers Provide a Formal Communication Link Among All

question 10

Multiple Choice

When case managers provide a formal communication link among all parties concerning the plan of care management,they are assuming the role of:

• A) Facilitator
• B) Liaison
• C) Coordinator
• D) Negotiator

Recognize the flexibility and interpretation of organizational rules.

Identify the approaches supervisors take to address process and behavioral problems.

Understand the significance of performance standards and their relationship with variances.

Describe the characteristics of effective controls in organizations.

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Definitions:

Cultural Competence Skill Areas

The range of abilities necessary to effectively interact, work, or engage with people from different cultural backgrounds.

Ethnicity

A category of people who identify with each other based on common ancestral, social, cultural, or national experiences.

Racial Attitudes

The beliefs, feelings, and behaviors towards people based on their racial identity.

Self-Awareness

The conscious knowledge of one's own character, feelings, motives, and desires, playing a critical role in personal development and interpersonal relationships.