Customer Relationship Management (CRM)begins Its Focus on Customers with

question 119

Multiple Choice

Customer relationship management (CRM) begins its focus on customers with

• A) communication.
• B) product.
• C) distribution.
• D) information.
• E) promotion.

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Definitions:

OB Research

The study of individual and group behavior in organizational settings through systematic analysis and application of knowledge.

Talent and Potential

The natural aptitude or skill possessed by an individual and their capacity to develop and succeed in certain tasks or to progress in their career.

Counterproductive Work Behaviors

Actions by employees that harm or intend to harm a company and its resources.

Voluntary

Refers to actions or services performed out of free will without any coercion or legal obligation.