Scenario 7.1 Use the Following to Answer the Questions

question 44

Multiple Choice

Scenario 7.1
Use the following to answer the questions.
Consumers use information from many sources when making purchasing decisions, including information from friends and family members. One of the most dissatisfying consumer experiences is with auto repair. Aware of this, Karla has asked several of her friends and family members where they have their cars repaired, since she has been experiencing a problem with her car starting when the weather is cold. Karla has heard that Skola's Auto Repair has reasonable prices, but it can be difficult to get an appointment. However, one of her friends, Steve, had a very poor experience with Skola's. Once he complained to them, they fixed the situation and now he prefers their auto shop over others.
-Refer to Scenario 7.1. The type of problem solving that consumers use to select an auto repair shop would normally be

• A)intensive problem solving.
• B)extended problem solving.
• C)routinized response behavior.
• D)selective problem solving.
• E)limited problem solving.

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Definitions:

Attachment Type

Patterns of attachment in children's development identified by Ainsworth's strange situation experiment, including secure, avoidant, and resistant types.

Financially Stable

A state of having sufficient financial resources to meet expenses and withstand economic fluctuations without undue stress.

Attachment

A strong emotional connection between people, such as the bond between a child and caregiver, which significantly impacts development and emotional health.

Emotional Bond

A deep connection formed between individuals, characterized by feelings of affection, empathy, or attachment.