Which of the Following Is Not Important When Taking Incoming

question 78

Multiple Choice

Which of the following is not important when taking incoming calls at the physician's office?

• A)Answering the phone promptly
• B)Getting off the phone in less than 2 minutes
• C)Identifying the caller
• D)Minimizing wait time

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Definitions:

Logical Order

The arrangement of ideas, statements, or events in a sequence that follows a coherent and orderly pattern, often used to enhance understanding or argumentation.

Balance Theory

A theory which proposes that the motivation to maintain consistency among one’s thoughts colors how people form new attitudes and can also drive them to change existing attitudes.

Cognitive Dissonance

A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Thoughts

Mental processes or ideas that occur as part of cognitive functions like reasoning, perception, and judgment.