What Should the Medical Assistant Remember When Dealing with the Appointments

question 29

Multiple Choice

What should the medical assistant remember when dealing with the appointments in the appointment book if the physician is ill?

• A)Explain the nature of the physician's illness apologetically.
• B)Refrain from disclosing the nature of the physician's illness.
• C)Avoid losing the patient by referring him or her to another physician.
• D)Tell the patients that the physician is out of town.

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Definitions:

Low Cohesiveness

Refers to a situation within a group or team where there is little or no sense of belonging among members, often resulting in a lack of collaboration and unity.

Conformity

Describes the act of matching attitudes, beliefs, and behaviors to group norms, policies, or societal expectations.

Group Survival

The ability of a collective to endure or overcome challenges and threats together, ensuring the longevity and stability of the group.

Embarrassing Interpersonal Problems

Refers to issues or conflicts that arise in personal interactions, which are awkward or difficult to manage and resolve.