When a Requested Appointment Time Is Not Available, the Medical

question 87

Multiple Choice

When a requested appointment time is not available, the medical assistant should

• A) explain why the time is not available and offer a substitute date and time.
• B) insist that the patient accept the next available appointment.
• C) immediately put the patient on a waiting list for that time slot.
• D) suggest the patient see an alternate physician in the practice.

---

Definitions:

Direct Labor

The cost of wages for employees who are directly involved in the production of goods or services.

Supervisor Salaries

Compensation paid to individuals who oversee and manage the work of other employees.

Budgeted Production

An estimate of the quantity of goods or services that an organization plans to produce over a specific period based on forecasted sales demand.

Projected Sales

Estimated revenue that a company expects to generate from goods or services in a future period.