Which Phrase Is Appropriate When Calling a Patient After a Medical

question 61

Multiple Choice

Which phrase is appropriate when calling a patient after a medical error has been discovered?

• A)"We have made an error in your medical care and need to discuss it with you."
• B)"The physician wants to talk with you."
• C)"We'd like you to come into the office to discuss some things that have happened with your care."
• D)"We need to discuss a confidential matter with you."

---

Definitions:

Offer Sympathy

The act of expressing understanding, compassion, or sorrow for another's situation or feelings, aiming to provide comfort.

Listening Styles

The preferred ways individuals pay attention to and process spoken information and communication.

Hearing

Physiological process of decoding sounds.

Listening

The active process of receiving, interpreting, and reacting to verbal and nonverbal messages from others.