An Unexpected Occurrence That Results in Death or Serious Injury

question 30

Multiple Choice

An unexpected occurrence that results in death or serious injury to a patient is called a(n) :

• A)near miss
• B)sentinel event
• C)adverse event
• D)mishap

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Definitions:

Servant Leadership

A leadership philosophy which emphasizes the leader’s role as serving the needs of others first, aiming to enrich the lives of individuals and build better organizations.

Robert Greenleaf

The founder of the modern servant leadership movement, emphasizing the importance of leaders being attentive to the needs of their followers.

Victor Vroom

A psychologist known for his work on the expectancy theory of motivation, which suggests that individuals' behavior is influenced by their expectations of outcomes and the value they place on those outcomes.

Service Performance Behaviours

Actions and activities performed by employees that contribute to the delivery of high-quality service to customers.