When Using the Telephone to Collect Accounts, the Medical Assistant

question 15

Multiple Choice

When using the telephone to collect accounts, the medical assistant should:

• A)call at whatever time the patient can be reached
• B)try to get a definite commitment on a date that payment will be made
• C)insist on payment within 2 weeks
• D)apologize for calling and requesting payment

---

Definitions:

Type B Personalities

Refers to a personality type characterized by a relaxed, patient, and easy-going nature.

Relaxed

A state of being free from tension and anxiety.

Easygoing

A personality trait characterized by a relaxed, stress-free approach to life and an adaptable, non-confrontational attitude.

Human Immunodeficiency Virus

A virus that attacks the immune system, the body's natural defense against illness, leading to the disease AIDS if not treated.