The Practice Is Experiencing an Increased Number of Telephone Calls

question 15

Multiple Choice

The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies.Which of the following is the most effective method to solve this problem?

• A)Ask the physician to summarize office policies on a patient's first visit.
• B)Designate one of the staff to handle all information calls.
• C)Develop and distribute a practice information booklet with insurance information.
• D)Place an office procedures manual in the office lobby.

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Definitions:

Affects

the experience of feeling or emotion in psychology.

Object Relations

A psychoanalytic theory focusing on how individuals relate to others and objects in their environment, shaped by early family interactions.

Ideology

A coherent set of beliefs, values, and norms that defines the way a group thinks about the world and their place within it.

Expectations

Beliefs or anticipations about the way events, situations, or behaviors will unfold in the future.