The Practice Is Experiencing an Increased Number of Telephone Calls

question 15

Multiple Choice

The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies.Which of the following is the most effective method to solve this problem?

• A)Ask the physician to summarize office policies on a patient's first visit.
• B)Designate one of the staff to handle all information calls.
• C)Develop and distribute a practice information booklet with insurance information.
• D)Place an office procedures manual in the office lobby.

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Definitions:

Older Infants

Infants typically between the ages of 9 to 12 months who are developing new skills such as crawling, standing, or beginning to walk.

Habituate

The process of becoming accustomed to a stimulus over time, leading to a decrease in one's response to that stimulus.

Infant Categorization

The process by which infants organize information by grouping objects, events, or people based on common features, aiding in their understanding of the world.

Social Referencing

The process by which individuals look to others in an environment to obtain cues for appropriate behavior or attitudes.