A Very Agitated Madeline Tamarelli Calls to Report That Her

question 66

Multiple Choice

A very agitated Madeline Tamarelli calls to report that her 18-year-old son and his friends were playing with knives, and a knife was thrown into his leg.Cheryl should instruct Mrs.Tamarelli to do all of the following except:

• A)remove the knife immediately to prevent further damage
• B)stay on the line while Cheryl activates EMS
• C)calm down so that she can apply first aid
• D)roll clean material around the knife to stabilize it

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Definitions:

Receptive Audience

An audience that is open and willing to receive and consider the information or message presented to them.

Open Minded

Willingness to consider different ideas or opinions without prejudice.

Persuasive Approach

A persuasive approach involves strategies designed to convince or influence others to adopt a specific viewpoint or take a particular action.

Direct Approach

A communication strategy where the main point or conclusion is presented at the beginning, followed by supporting details.