Elena Is Trying to Decide Whether She Should Expand Her

question 19

Multiple Choice

Elena is trying to decide whether she should expand her ice cream shop to a bigger space. She decides to be very methodical about it and follow the phases of the decision-making process she learned in college. She has developed a few alternatives. Elena built a model in Excel so she could test her assumptions. This is an example of _______________.

• A)decision support system
• B)digital dashboard
• C)functional area information system
• D)group decision support system
• E)expert system

Identify decision-making biases and their effects.

Understand programmed and nonprogrammed decision-making processes.

Recognize biases in perception and decision-making.

Understand the different stages of the innovation process.

---

Definitions:

Information Architecture

The design and organization of information systems to support usability and findability.

Reading Experience

The subjective experience or process of understanding and interpreting written text.

Consumable Chunks

Information or content broken down into small, easily digestible parts that make it easier for the audience to understand and remember.

Nonverbal Feedback

Responses or reactions conveyed without words, through gestures, facial expressions, and body language.