_____ Are Simple Tools for Answering Repetitive Customer Questions

question 22

Multiple Choice

_____ are simple tools for answering repetitive customer questions.

• A)Personalized Web pages
• B)Customized products and services
• C)Frequently asked questions
• D)E-mail systems
• E)Automated Section reference 1 systems

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Definitions:

Spatial Abilities

The capacity to understand, reason, and remember the spatial relations among objects or space, critical in fields such as engineering and architecture.

Problem Solving

The process of finding solutions to difficult or complex issues, often involving analytical or creative thinking.

Intelligence

The ability to learn from experience, adapt to new situations, understand and handle abstract concepts, and use knowledge to manipulate one's environment.

Intelligence Test

A standardized assessment designed to measure cognitive abilities, including reasoning, problem-solving, and understanding, to derive an intelligence quotient (IQ).