Potential Problems with On-Demand CRM Include All of the Following

question 33

Multiple Choice

Potential problems with on-demand CRM include all of the following except:

• A)It increases costs for the organization.
• B)The vendor could prove unreliable.
• C)It is difficult to modify hosted software.
• D)It may be difficult to integrate hosted software with existing software in the organization.
• E)Giving strategic data to a vendor is risky.

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Definitions:

Group Decision Making

The process whereby multiple individuals come together to analyze problems, consider solutions, and agree on a course of action.

Transformational Leaders

Individuals who inspire and motivate followers to achieve extraordinary outcomes by transforming their beliefs and values.

Transactional Leaders

Leaders who focus on the exchanges between themselves and their followers, using rewards and punishments to achieve organizational goals.

Exchanges

Transactions or communications between individuals or entities.