Which of the Follow Statements Concerning Customer Interaction Centers (CIC)is

question 39

Multiple Choice

Which of the follow statements concerning customer interaction centers (CIC) is false?

• A)A call center is an example of a CIC.
• B)A Help Desk is an example of a CIC.
• C)In outboard telesales, the salesperson contacts the customer.
• D)In inboard telesales, the customer calls the CIC.
• E)Live chat provides an advantage over telephone conversations.

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Definitions:

User Cost

The cost of using a good or service, including the opportunity cost of forgone alternatives and the depreciation of the good's own value over time.

Government Regulation

The imposition of laws and rules by government aimed at affecting the behavior of individuals and industries to achieve societal goals.

Extraction Cost

The cost associated with the removal of raw materials from the earth, which can influence the price of goods.

Property Rights

Legal rights to possess, use, and dispose of assets including real property, intellectual property, and other possessions.