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Four-year-old Doug is driving his parents crazy with all his questions.He asks why everything is the way it is,then why things aren't some other way.His parents might be comforted to know that such questioning is characteristic of:
Share of Customer
The percentage of an individual customer's purchase of a product that comes from a specific company.
Zone of Tolerance
the range within which customers are willing to accept variations in a product or service's quality.
Customer Expectations
Customer Expectations refer to the preconceived notions or standards that consumers have regarding the quality, performance, and value of a product or service before making a purchase.
Variability in Performance
The degree to which the outcomes or results of a process, such as service delivery, can differ over time.
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