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Four-Year-Old Doug Is Driving His Parents Crazy with All His

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Four-year-old Doug is driving his parents crazy with all his questions.He asks why everything is the way it is,then why things aren't some other way.His parents might be comforted to know that such questioning is characteristic of:


Definitions:

Share of Customer

The percentage of an individual customer's purchase of a product that comes from a specific company.

Zone of Tolerance

the range within which customers are willing to accept variations in a product or service's quality.

Customer Expectations

Customer Expectations refer to the preconceived notions or standards that consumers have regarding the quality, performance, and value of a product or service before making a purchase.

Variability in Performance

The degree to which the outcomes or results of a process, such as service delivery, can differ over time.

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