An Awkward Silence, a Grimace, Holding Hands, and a Smile

question 6

Multiple Choice

An awkward silence, a grimace, holding hands, and a smile are all examples of:

• A)bypassing.
• B)empathy.
• C)nonverbal communication.
• D)value conflict.
• E)the Janson-Glick hypothesis.

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Definitions:

CPT

Current Procedural Terminology; a set of codes used by healthcare professionals to report and document medical, surgical, and diagnostic services.

ICD

International Classification of Diseases, a system of codes used for classifying diagnoses, symptoms, and procedures.

Upcoding

The fraudulent practice of using billing codes that indicate a more expensive service was performed than was actually provided, to increase reimbursement from Medicare or insurance.

Increased Revenue

An upward trend in the amount of money generated from the sales of goods or services within a company.