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An example of empathy would be
Rework Labor
The labor required to correct defective products or errors in production, not initially planned for in the manufacturing process.
Appraisal Cost
Expenses associated with evaluating or inspecting materials and products to ensure quality standards are met.
Quality Cost Report
A document that outlines the costs associated with preventing, detecting, and correcting defective work, categorized into prevention, appraisal, internal failure, and external failure costs.
External Failure Cost
Expenses related to products or services not meeting quality expectations post-delivery, encompassing returns, fixes, and warranty requests.
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