Eighteen-Month-Old Gavin Has Just Learned 10 New Words in the Past

question 37

Multiple Choice

Eighteen-month-old Gavin has just learned 10 new words in the past week. This brings his total vocabulary to 30 words. Gavin is best described as

• A) babbling.
• B) experiencing a vocabulary spurt.
• C) overextending.
• D) acquiring metalinguistic awareness.

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Definitions:

Service Blueprinting

A process analysis technique that lends itself to a focus on the customer and the provider’s interaction with the customer.

Process-focused Facilities

Operations facilities organized around specific activities or processes, optimizing the production of a small variety of similar products.

Equipment Utilization

A measure of the degree to which a piece of equipment is being used compared to its full potential over a specific period, often expressed as a percentage.

Process Maps

Diagrammatic representations that outline the sequence of actions or steps involved in the performance of a process or operation.