When Are Descriptive Measures Most Often Used

question 18

Multiple Choice

When are descriptive measures most often used?

• A)to describe how often something occurs
• B)to determine if a sample is representative of a population
• C)to predict an outcome
• D)to determine the effect of an intervention

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Definitions:

Knowledge Gap

The difference between what is known and what needs to be known; often relevant in research and decision-making contexts.

Service Quality

The measure of how well a delivered service matches customer expectations, reflecting the discrepancy between perceived service and expected service.

Assurance

Confidence or guarantee in the quality or performance of a product, service, or outcome.

Service Quality

Pertains to the degree of excellence of a service as perceived by customers, often evaluated based on expectations vs. performance.