Many People Receive Unsolicited Calls from Telemarketers or Unwanted "Junk

question 51

Multiple Choice

Many people receive unsolicited calls from telemarketers or unwanted "junk" mailers advertising offers for products such as cable or Internet services or cellular phone companies. Most people do not consider these offers and do not make a change to the plans or services that they receive because they do not want to make a decision that requires serious consideration or thought. This is an example of the _________________ bias.

• A) actor-observer
• B) dual systems
• C) self-serving
• D) status quo

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Definitions:

Manage Risk

The process of identifying, assessing, and controlling threats to an organization's capital and earnings.

Tolerate Failure

The capacity of an organization or system to endure and learn from failures without suffering catastrophic consequences.

Value Engineering

A systematic approach to improve the 'value' of products or services by using an examination of function. Value can be increased by either improving the function or reducing the cost.

Quality Function Deployment (QFD)

A process for determining customer requirements (customer “wants”) and translating them into the attributes (the “hows”) that each functional area can understand and act on.