Many Enterprise Resource Planning Systems Are Used by Service Representatives

question 16

True/False

Many enterprise resource planning systems are used by service representatives in combination with a telephone.

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Definitions:

Compliance Technique

Methods or strategies used to persuade someone to agree to a request or follow a command. These often involve psychological principles to influence behavior.

Lowball

A sales strategy where an item or service is initially offered at a lower than usual price to attract customers, who are then informed of additional costs or conditions that increase the overall price.

Milgram Studies

A series of psychological experiments conducted by Stanley Milgram in the 1960s to measure individuals' willingness to obey authority figures, even when instructed to perform actions conflicting with their personal conscience.

Legitimacy

The general belief that a rule, institution, or leader has the right to govern or command.