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Serving Customers Better and Faster,as Well as Learning More About

question 58

True/False

Serving customers better and faster,as well as learning more about their experiences and preferences,is facilitated by decision support systems (DSSs).


Definitions:

Functional Fixedness

A cognitive bias that limits a person to using an object only in the way it is traditionally used, hindering the ability to see alternative uses or solutions.

Insight

The capacity to gain an accurate and deep understanding of a person or situation.

Trial And Error

A method of problem-solving that involves testing various possibilities until a satisfactory solution is found.

Mental Set

A cognitive framework or mindset that influences how a person approaches and solves problems, often based on past experiences.

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