A(n) ____________System Is Used at All Levels of an Organization,and

question 72

Multiple Choice

A(n) ____________system is used at all levels of an organization,and often by non-managerial staff.

• A)enterprise resource planning
• B)customer relationship management
• C)supply chain management
• D)decision support

Recognize and avoid inappropriate responses and actions when communicating with patients to uphold professional standards.

Understand the importance of maintaining an up-to-date index of frequently called numbers and resources for emergency preparedness.

Identify the key elements of recording a phone message to a patient’s chart effectively.

Recognize the role of various departments and services (OSHA, Fire department, CDC, etc.) in patient care and emergency preparedness.

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Definitions:

Trachea

The windpipe; a large membranous tube reinforced by rings of cartilage, extending from the larynx to the bronchial tubes and conveying air to and from the lungs.

Epiglottis

A leaf-shaped flap of cartilage located at the root of the tongue that prevents food and liquid from entering the windpipe during swallowing.

Pandemic

A widespread occurrence of an illness across a large region affecting a significantly large portion of the population.

Epidemic

A disease affecting large numbers of individuals in a population.