Performance Dimensions on Which Customers Expect a Minimum Level of Performance

question 8

Multiple Choice

Performance dimensions on which customers expect a minimum level of performance are called:

• A)order winners.
• B)minimum performers.
• C)recommended daily allowances.
• D)order qualifiers.

---

Definitions:

Statistical Discrimination

The practice of judging an individual on the basis of the average characteristics of the group to which he or she belongs rather than on his or her own personal characteristics.

Occupational Discrimination

Unfair treatment of workers based on race, gender, age, religion, or other personal characteristics unrelated to job performance.

Pretax Income

The total income earned by an individual or a business before any taxes are deducted.

Unemployment Compensation

Unemployment compensation refers to the financial assistance provided by the government to unemployed workers who meet certain eligibility criteria, aiming to reduce the economic burden of unemployment.