In a Service Blueprint,the Two Layers the Customer Sees Are

question 62

Short Answer

In a service blueprint,the two layers the customer sees are the ________ and the ________.

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Definitions:

Input

Resources used in the production process, including labor, capital, and materials.

Reliability

The extent to which an assessment, test, or measurement can consistently produce the same results under the same conditions.

Consistency

The uniformity or coherence in texture, pattern, or design.

Placebo

A substance with no therapeutic effect, used as a control in testing new drugs or used to elicit a psychological benefit.