Which of the Following Approaches to Process Improvement Could Be

question 26

Multiple Choice

Which of the following approaches to process improvement could be described as competitive benchmarking?

• A)Employees at XEROX ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at XEROX visit GM to pick up ideas on processing customer orders.
• C)Employees at XEROX purchase a Canon copier and take it apart to get design ideas for their next generation of copiers.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

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Zinacanteco

Pertaining to the Zinacantán, an indigenous Maya community in the state of Chiapas, Mexico, known for their traditional textiles and rituals.

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