When an Organization Compares Their Processes to Those of Another

question 63

Short Answer

When an organization compares their processes to those of another firm outside their industry, they are engaging in ________.

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Definitions:

Centralization

The concentration of decision-making authority at the upper levels of an organization, resulting in a narrower span of control.

Concentration of Authority

The centralization of decision-making power within a few positions or persons in an organization.

Organization Levels

The distinct layers of authority within an organization that define hierarchy and the division of roles and responsibilities.

Centralization

The concentration of decision-making authority at the top levels of the organizational hierarchy.