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What Are the Eight Dimensions of Quality as Defined by David

question 35

Essay

What are the eight dimensions of quality as defined by David Garvin? Provide a short description of how each is different and then use them to evaluate an example product or service of your choosing.


Definitions:

Entire Organization

Refers to the whole institution or company, including all of its employees, structures, and functions.

Functional Designs

Designs that prioritize the practicality and function of a product, facility, or system over aesthetic considerations.

Economical

Economical pertains to the efficient and judicious use of resources, often with the aim of minimizing cost and waste while achieving a specific purpose or outcome.

Simple Design

The creation of a product or solution that is straightforward, easy to use, and free of unnecessary complexity.

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