The Terms "Data","information","knowledge",and "Wisdom" Have Specific Meanings

question 61

Multiple Choice

The terms "data","information","knowledge",and "wisdom" have specific meanings.With regards to a customer satisfaction application used in the automobile industry,which of the following is an example of knowledge?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Innovative policies developed by corporate strategists who analyzed the reasons for the sales drop in order to reverse the recent downward trend.

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Definitions:

HR Planning

The ongoing process of systematic forecasting both the future demand for and supply of employees to ensure the organization has the right number of workers with the necessary skills.

Independent Variables

Variables that are manipulated or changed in an experiment to test their effect on the dependent variables.

Operational Time Periods

The specific intervals or durations during which business operations are executed, ranging from short-term daily operations to long-term strategic planning periods.

HR Demand Requirement

The estimation of the quantity and quality of human resources that an organization will need to meet its objectives.