Success of EA and Data Governance Can Be Measured in Financial

question 38

Multiple Choice

Success of EA and data governance can be measured in financial terms of profitability and ROI,and in the nonfinancial terms of ___________.

• A)Improved customer satisfaction,faster speed to market,and lower employee turnover.
• B)Improved KPIs and supply chain management
• C)Lower MDM and improved customer loyalty
• D)Improved cash flows

Identify different sources of service quality evaluation.

Recognize the specific challenges in evaluating highly specialized professional services.

Understanding the components and significance of a customer contact audit in service quality management.

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

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Definitions:

U.S. Dollar

A rephrased definition: The currency unit of the United States of America, widely used in global financial transactions and as a reserve currency.

Television Set

An electronic device designed to receive and display television broadcasts and other visual content.

Mexican Peso

The currency of Mexico, abbreviated as MXN.

U.S. Currency

The official money issued by the United States, which includes banknotes and coins denominated in U.S. dollars.