The Terms "Data","information","knowledge",and "Wisdom" Have Specific Meanings

question 33

Multiple Choice

The terms "data","information","knowledge",and "wisdom" have specific meanings.With regards to to a customer satisfaction application used in the automobile industry,which of the following is an example of information?

• A)The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.
• B)The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data.
• C)Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff,satisfaction with product,quality of service and so on.
• D)Records containing numerical ratings from customer surveys completed online after each visit to a dealership.

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Definitions:

Severance Pay

Severance Pay is a compensation paid to employees upon their termination of employment, typically based on the length of employment and intended to ease the transition out of the company.

Outplacement

Providing a program of counseling and job search assistance for workers who have been terminated.

Terminated Workers

Individuals who have had their employment contract ended by the employer, often due to redundancy, non-compliance, or organizational restructuring.

Counselling

A professional service offering guidance and support to individuals to help them resolve personal, social, or psychological challenges and improve their wellbeing.