When Customer X Calls an Organization's Customer Service Center,the Service

question 69

Multiple Choice

When customer X calls an organization's customer service center,the service representative has access to a complete history of X's previous calls,as a list of the services X has purchased,and customer profitability score.All of this information is up-to-date and is accessed from the company's _________.

• A)Management information system
• B)Transactional database system
• C)Active data warehouse
• D)Online transaction processing system

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Definitions:

Letters Of Recommendation

Are formal documents written to vouch for an individual's abilities, character, and accomplishments, typically used in academic or job applications.

Social Values

Collective ideas about what is considered right, important, and worthwhile in a society, guiding social behavior and interactions.

Personal Values

Core beliefs or standards that individuals hold as being of paramount importance, guiding behavior and decision-making.

Stereotype Threat

The risk of confirming negative stereotypes about an individual's racial, ethnic, gender, or cultural group, which can impact performance and behaviors.