When Customer X Calls an Organization's Customer Service Center,the Service

question 69

Multiple Choice

When customer X calls an organization's customer service center,the service representative has access to a complete history of X's previous calls,as a list of the services X has purchased,and customer profitability score.All of this information is up-to-date and is accessed from the company's _________.

• A)Management information system
• B)Transactional database system
• C)Active data warehouse
• D)Online transaction processing system

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Definitions:

Fixed Costs

Fixed costs are expenses that do not change with the level of production or sales, such as rent, salaries, and insurance premiums.

Output Produced

The total amount of goods and services produced by an entity during a specific period.

Fixed Costs

Expenses that do not change with the amount of goods or services produced by a business, such as rent, salaries, and insurance.

Accounting Break-even

The point at which a business's revenues equal its expenses, resulting in no net profit or loss, as determined by accounting methods.