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________ Enable Managers to Predict How Customers Would Behave and Use

question 29

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________ enable managers to predict how customers would behave and use that knowledge to be prepared to respond quickly.


Definitions:

Token Economy

A behavioral intervention system where tokens are given as rewards for desired behaviors, which can later be exchanged for privileges or items.

Reinforcer

In psychology, any event that strengthens or increases the likelihood of a behavior by providing a consequence an individual finds rewarding.

Token Economy

Token Economy is a behavior modification system that utilizes tokens as a form of positive reinforcement for desired behaviors, which can later be exchanged for rewards.

Auditory Hallucinations

Experiences where an individual hears sounds or voices that are not present in their external environment.

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