When Customer X Calls an Organization's Customer Service Center,the Service

question 69

Multiple Choice

When customer X calls an organization's customer service center,the service representative has access to a complete history of X's previous calls,as a list of the services X has purchased,and customer profitability score.All of this information is up-to-date and is accessed from the company's _________.

• A)Management information system
• B)Transactional database system
• C)Active data warehouse
• D)Online transaction processing system

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Definitions:

Straight-line Method

A technique for computing depreciation or amortization that evenly divides the asset's cost over its expected lifespan.

Bond Liability

An obligation or debt represented by bonds issued by a company, which it is required to repay at a specified time with interest.

Effective Interest Method

An accounting technique used to allocate the interest expense or income of a bond over its life in a way that yields a constant rate of return.