Intangible CRM Benefits Are Measured Using ROI or Net Present

question 76

True/False

Intangible CRM benefits are measured using ROI or net present value (NPV).

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Definitions:

Jurisdiction

The authority given to a legal body to administer justice within a defined field of responsibility.

ICJ

Stands for the International Court of Justice, which is the principal judicial organ of the United Nations, responsible for settling legal disputes between states and giving advisory opinions.

United Nations

An international organization founded in 1945 to promote peace, security, and cooperation among the world's nations.

NAFTA

The North American Free Trade Agreement, an agreement signed by Canada, Mexico, and the United States, creating a trilateral trade bloc in North America.