A Formal Business Plan Must Be in Place Before the CRM

question 25

Multiple Choice

A formal business plan must be in place before the CRM project begins.The business plan should include an assessment of each of the following factors except ________.

• A)clear and precise cost-benefit analysis and tangible benefits
• B)expected intangible benefits
• C)clear understanding of how to put an existing CRM on mobile devices
• D)risk assessment of all of potential pitfalls related to people,processes,and technology

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Definitions:

FIFO

An inventory valuation method that assumes the first items placed in inventory are the first sold, standing for "First In, First Out."

Weighted Average

A calculation method that accounts for the varying degrees of importance or weights of different elements in a dataset, often used in financial metrics and inventory costing.

Moving Average

A moving average is a statistical method used to analyze data points by creating a series of averages of different subsets of the full data set.

Net Method

An accounting method of recording purchases at the net of any trade discounts and rebates.