Which of the Following Statements About Customer Focus Is False

question 10

Multiple Choice

Which of the following statements about customer focus is false?

• A) It should be modeled by company leaders.
• B) It is a central part of TQM.
• C) It can be facilitated by soliciting feedback from the customer.
• D) It requires that all employees see the customer as the focus of their activity.
• E) It can be achieved solely by demonstrating leadership .

---

Definitions:

G. Stanley Hall

A pioneering American psychologist and educator best known for his work in developmental psychology and educational theory.

First Ph.D.

The awarding of the first Doctor of Philosophy degree, which historically marked the highest level of academic achievement in a specific field of study.

Conscious Experience

The awareness of one's own thoughts, feelings, and perceptions, including the environment around them; the subjective experience of being alive and aware.

Scientific Study

The systematic investigation of the natural world through experimentation and observation, aimed at discovering and acquiring knowledge.