Which of the Following Statements About Customer Focus Is False

question 10

Multiple Choice

Which of the following statements about customer focus is false?

• A) It should be modeled by company leaders.
• B) It is a central part of TQM.
• C) It can be facilitated by soliciting feedback from the customer.
• D) It requires that all employees see the customer as the focus of their activity.
• E) It can be achieved solely by demonstrating leadership .

---

Definitions:

Plow

A farming tool used for turning over the soil to prepare it for sowing seeds or planting, fundamental in agricultural practices.

Farming

The practice of cultivating land, raising crops, and sometimes raising livestock for food, fiber, and other products.

Amazon River

One of the largest rivers in the world by discharge volume of water, located in South America and playing a crucial role in the Amazon rainforest ecosystem.

Mexico

A country located in the southern part of North America, known for its rich cultural heritage, history, and diverse landscapes.