A Buyer Who Is Dissatisfied with the Service or Product

question 24

True/False

A buyer who is dissatisfied with the service or product provided by a merchant cannot be charged with defamation for false statements made in an attempt to coerce the merchant to perform to the buyer's satisfaction.

---

Definitions:

Cognitive-dissonance

The mental discomfort experienced by an individual who holds two or more contradictory beliefs, ideas, or values at the same time.

Self-evaluation Maintenance Model

A psychological theory explaining how people's relationships with others influence their self-esteem and motivation.

Self-images

The mental picture one has of oneself, which can influence behavior, confidence, and self-esteem.

Sincere Performance

is the authentic and genuine display of emotions and actions without pretense or deception.