Libra Electronics Has Invented a New Technology to Make Laptops

question 48

Multiple Choice

Libra Electronics has invented a new technology to make laptops that are extremely lightweight and unbreakable. The company is advertising aggressively and wishes to create demand for its new range of laptops. To attract customers, the company has priced the laptops attractively. However, in order to make profits, the company has priced the batteries required for the laptops extremely high. Which of the following is illustrated in this scenario?

• A) downsizing strategy.
• B) harvest strategy.
• C) razor and blade strategy.
• D) divestment strategy.
• E) switching costs.

Understand how cultural differences can affect the perception of apologies and negative messages.

Recognize the role of apologies in business communication and when they are appropriate to use.

Evaluate the impact of negative messages on customer relationships and organizational reputation.

Realize the significance of feedback reception and handling criticism constructively.

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Definitions:

Contributory Negligence

A failure to take reasonable care, which contributes to the injury complained of.

Duty of Care

A legal obligation requiring individuals to adhere to a standard of reasonable care while performing acts that could foreseeably harm others.

Caustic Substance

A chemical material capable of burning, corroding, or destroying living tissues.

Duty of Care

A legal obligation requiring individuals to exercise a reasonable level of care and caution to avoid harm to others.