If Quality Management Is to Achieve the Best Results,then ISO

question 83

True/False

If quality management is to achieve the best results,then ISO rather than TQM is the critical precursor of excellence in quality.

Identify the fundamental attribution error and the self-serving bias.

Understand the relationship between attitudes, behaviours, and social influences.

Comprehend the theory of planned behaviour and its predictors of attitude change.

Recognize the role of stereotypes and self-fulfilling prophecies in shaping social interactions.

---

Definitions:

Self-Efficacy

An individual's belief in their capacity to execute behaviors necessary to produce specific performance attainments.

Chaining Ability

The capacity to link together a series of actions or learning steps into a coherent and successful sequence.

Self-Awareness

The conscious knowledge of one’s own character, feelings, motives, and desires.

Generalization

The ability to apply learned skills or behaviors to different situations, settings, or contexts beyond the original learning environment.