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Charting Operations for Process Analysis and Redesign Should Include All

question 41

True/False

Charting operations for process analysis and redesign should include all of the process transformations that affect customer satisfaction.


Definitions:

Prejudices

Preconceived opinions that are not based on reason or actual experience, often leading to biased attitudes towards individuals or groups.

Three-Component Attribute Model

A framework proposing that attitudes comprise cognitive, affective, and behavioral components, each contributing to the evaluation of an object or idea.

Affective Component

The emotional or feeling aspect of an attitude, which includes feelings or emotions associated with a belief.

Attitude

A psychological tendency expressed by evaluating a particular entity with some degree of favor or disfavor.

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