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_____ is credited has having developed benchmarking in its current form,starting in the 1970s as a result of competitive pressure from Japanese manufacturers.
Evaluative Criteria
Factors or standards consumers use to compare and judge the merits of different products or services before making a purchase decision.
Retail Price
The total price at which a product or service is sold to the consumer, including any markups by retailers.
Camera Quality
The measure of a camera's performance and capability, including factors such as resolution, lens quality, and image processing.
Alternative Evaluation Stage
A step in the consumer decision-making process where alternatives are assessed before a purchase decision is made.
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