THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING INFORMATION

question 220

Multiple Choice

THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING INFORMATION:
The Quality Assurance Department of a large restaurant is attempting to monitor and evaluate customer satisfaction with restaurant services.Prior to their departure,a random sample of customers is asked to fill out a short questionnaire to rate such services as quality of food,price,waiting time to be served,and cleanliness of the place.The Quality Assurance Department prepares weekly reports that are used to improve the services.
-In this restaurant services study,the process of using this information to predict future needs of customers in the restaurant is called:

• A)statistical survey.
• B)systemic sampling.
• C)descriptive statistics.
• D)forecasting.

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Definitions:

Major Organic Product

The primary substance produced in the highest yield during an organic chemical reaction.

Major Product

The primary product formed in the greatest amount during a chemical reaction.

Saponification

A chemical reaction involving the hydrolysis of fats or oils by an alkali to produce glycerol and soap.

Ester Hydrolysis

A chemical reaction in which an ester is converted into its constituent alcohol and acid by the action of water or a hydroxide ion.