THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING INFORMATION

question 220

Multiple Choice

THE NEXT QUESTIONS ARE BASED ON THE FOLLOWING INFORMATION:
The Quality Assurance Department of a large restaurant is attempting to monitor and evaluate customer satisfaction with restaurant services.Prior to their departure,a random sample of customers is asked to fill out a short questionnaire to rate such services as quality of food,price,waiting time to be served,and cleanliness of the place.The Quality Assurance Department prepares weekly reports that are used to improve the services.
-In this restaurant services study,the process of using this information to predict future needs of customers in the restaurant is called:

• A)statistical survey.
• B)systemic sampling.
• C)descriptive statistics.
• D)forecasting.

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Definitions:

Sit-in

A form of protest where individuals occupy an area, refusing to leave as a way to demand attention to a cause or injustice.

Assassination

The act of killing a prominent individual, often for political or ideological reasons.

Public Image

The perception or reputation of an individual, organization, or brand as seen by the public.

Recall

The ability to access and retrieve information from one's memory.